Why I like working at NHS 24
Case Studies
We firmly believe that NHS 24 is a great place to work. However don’t just take our word for it! Here, a number of our colleagues give you their views on why they work at NHS 24 and what their roles here mean to them.
Izzi Curle
Call handler, Aberdeen
“I joined NHS 24 at Riverside House, Aberdeen, in 2002 following a short career break. Having previously worked as a receptionist at a doctor’s surgery in the north-east, I decided to apply for a job at NHS 24 because I wanted to stay within the health service.
The main thing in the job that I like is that I do not know what the beep in my ear is going to bring – it can be anything. As we take the first call, we have to be ready to deal with everything and it is our responsibility to find out what is happening and then to help the caller to be progressed in the best way.
Working for NHS 24 in Aberdeen is an interesting job. The role has changed a lot since I have been here. Now I do a lot of reviews and referrals and I also train new staff. I really enjoy the training side of things as I hadn’t done anything like this prior to starting at NHS 24.
I work full-time at NHS 24 on night shift. I like that as it gives me time during the week. It is a small office and we are one big family. I am nearly two years from retirement and, without a doubt, I will be staying at NHS 24 until I do. I really enjoy my job.”
